Task: Review With Customer Scope and Expectations
What are the customer's expectations regarding delivery and scope and are they reasonable
Purpose
  • Understand the customers project delivery expectations and scope expectations.
  • If appropriate begin the process of expectation management.
Relationships
RolesPrimary Performer: Additional Performers:
Process Usage
Steps
Prepare by reading all material that references scope and delivery expectations
Organize a call or meeting with the customer sponsor to review these scope and delivery expectations
Make an initial assessment of realism of these expectations
Begin the process of expectation management at this point by raising concerns, clarifying misconceptions or discussing high level phasing of requirements
Key Considerations

 

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